Vivint’s home security system offers an all-encompassing smart home ecosystem with advanced features and professional monitoring. You’ll find a range of equipment, including the Smart Hub, entry sensors, and outdoor cameras with AI-powered Smart Deter.
The system integrates seamlessly with voice assistants and provides 24/7 monitoring. Users praise the high-quality products, professional installation, and user-friendly mobile app.
However, the system comes with a higher price tag, averaging $2,400 upfront and $30-$50 monthly for monitoring. While customer satisfaction is high, some report long hold times for support and restrictive cancellation policies.
Exploring the system’s detailed features can help you determine if it meets your security needs.
Main Points
- Vivint offers comprehensive smart home security with professional monitoring and high-quality equipment.
- The system features advanced technology like AI-powered cameras and seamless integration with voice assistants.
- Customer satisfaction is high, with an overall rating of 4.2/5 based on over 14,000 reviews.
- Pricing is expensive, with upfront costs around $2,400 and monthly monitoring fees between $30-$50.
- Professional installation ensures optimal system performance, but mandatory monitoring limits self-monitoring options.
Vivint’s Smart Home Ecosystem
Vivint’s smart home ecosystem offers an all-inclusive and integrated approach to home security and automation. The Vivint Smart Hub serves as the central control point, providing a touchscreen interface for easy management of your security settings and smart home devices.
You’ll appreciate the seamless integration with popular voice assistants like Amazon Alexa and Google Assistant, allowing you to control your system using voice commands. The user-friendly mobile app organizes features into tabs, making it simple to manage your entire smart home system on the go.
Vivint’s system provides 24/7 monitoring capabilities, guaranteeing constant protection and immediate alerts to authorities during break-ins. This thorough approach greatly enhances your home’s security effectiveness.
With advanced security features like Smart Deter, Vivint boosts your home’s protection while integrating with various devices, including smart locks and lighting systems. Professional installation verifies your system is set up correctly, while professional monitoring services provide round-the-clock security for your peace of mind.
Detailed Features
Building on the robust smart home ecosystem, let’s examine the specific features that make Vivint’s security system stand out.
The standard equipment package includes a Smart Hub, which acts as a touchscreen control panel for easy system management. Entry sensors, motion sensors, smoke detectors, and CO detectors provide extensive home safety. The Outdoor Camera Pro offers advanced Smart Deter functionality with 1080p HD video quality, proactively detecting potential intruders.
Vivint’s monitoring plans provide 24/7 professional oversight, guaranteeing quick alarm response times. You can access live streaming from cameras through the user-friendly mobile app.
Customizable packages are available, allowing you to tailor your system to your specific needs and preferences. This flexibility guarantees that you get the exact level of protection you require.
During initial purchase, you can customize your security setup to meet specific needs, tailoring coverage and functionality. This combination of high-tech equipment and professional monitoring creates a powerful, adaptable security solution for your home.
User Satisfaction Ratings
When considering Vivint’s home security system, you’ll find both advantages and drawbacks.
On the positive side, customers praise the quality of Vivint’s products, professional installation, and effective monitoring, which contribute to high satisfaction ratings. Unlike some competitors offering DIY installation options, Vivint focuses on professional setup to guarantee peak system performance.
However, it’s important to weigh these benefits against potential drawbacks, such as long-term contracts or higher costs compared to some competitors, which may not suit every homeowner’s needs or budget.
Pros
Customer satisfaction speaks volumes, and Vivint’s impressive 4.2 out of 5 rating based on over 14,000 reviews demonstrates strong user approval.
Customers consistently praise the Vivint security system for its high-quality products and excellent professional installation services. The smart thermostat feature has led to significant savings, with some users reporting up to $50 per month off their electricity bills.
Vivint’s mobile app, which received a perfect 5.0 score, is lauded for its user-friendly interface and functionality. Users appreciate the peace of mind provided by Vivint’s effective monitoring and security cameras. The smart home automation features further enhance the system’s appeal.
Overall, customers highlight the exceptional customer service, reliable monitoring, and the seamless integration of security and home automation as key advantages of choosing Vivint for their home security needs.
Cons
Despite the generally positive reception, where do Vivint’s home security systems fall short?
Customer satisfaction ratings, while strong at 4.2 out of 5, indicate room for improvement. You may encounter long hold times when contacting customer support, which can be frustrating.
The mandatory professional monitoring requirement limits your options if you prefer more flexible, self-monitoring solutions. Some users have expressed design concerns about certain equipment, potentially affecting your home’s aesthetics.
Vivint’s cancellation policies can be restrictive, with penalties for early termination of contracts. This lack of flexibility may deter you if you’re uncertain about long-term commitments.
While Vivint’s technology is advanced, these cons highlight areas where the company could enhance its offerings to better meet diverse customer needs and preferences. Consider these factors carefully when evaluating Vivint’s home security systems for your household.
Pricing: Expensive but Feature-Rich
Vivint’s home security systems consistently come with a hefty price tag, but they’re packed with advanced features that justify the cost.
You’ll face significant upfront costs, with setup averaging around $2,400 and a starter kit priced at $500. Monthly monitoring fees range from $30 to $50, reflecting the premium pricing for professional monitoring and smart home security features.
Professional installation typically costs $199, though promotions may waive this fee. Individual equipment costs can add up quickly, with outdoor cameras at $399 and door/window sensors at $50 each.
Despite the expense, Vivint’s all-encompassing security solutions offer advanced features like AI-powered security and smart home integration. For those seeking a feature-rich system with professional monitoring, the higher price point may be worth the investment in cutting-edge home security technology.
Final Thoughts
While the price may seem steep, Vivint’s home security system delivers exceptional value for those seeking top-tier protection. With a high SecurityScore of 9.4/10,
Vivint offers advanced features like AI-powered Smart Deter and seamless home automation integration. Professional installation guarantees a thorough setup, while the system’s compatibility with platforms like Amazon Alexa enhances its functionality.
The monthly monitoring fees, ranging from $30 to $50, provide effective monitoring and peace of mind. Customer satisfaction is evident in the 4.2/5 rating based on over 14,000 reviews, with users praising the quality of equipment and monitoring capabilities.
Although the initial cost averages around $2,400, including smart locks and other advanced features, Vivint’s all-encompassing security solution offers a robust blend of cutting-edge technology and reliable protection for your home.
